Facts & Questions

What areas do you serve?

V2K Express Taxi Service provides reliable transportation across the city and surrounding suburbs.

How can I book a ride?

You can book a ride by calling our dispatch center, using our mobile app, or booking online through our website.

What are your operating hours?

We operate 24/7, ensuring you have access to transportation any time you need it.

How do I know my driver is safe?

All our drivers undergo rigorous background checks, driving tests, and regular safety training to ensure your safety.

Can I request a specific driver?

Yes, you can request a specific driver when booking your ride, subject to their availability.

What payment methods do you accept?

We accept cash, all major credit and debit cards, and mobile payment options like Apple Pay and Google Wallet.

Do you offer airport transportation?

Yes, we provide reliable airport transportation to and from all major airports in the region.

Can I pre-book a taxi in advance?

Absolutely, you can pre-book your taxi for a specific date and time through our website or by calling our dispatch center.

Do you have wheelchair-accessible vehicles?

Yes, we have a fleet of wheelchair-accessible vehicles to accommodate passengers with special needs. Please inform us during booking.

What if I left something in the taxi?

Contact our lost and found department as soon as possible. We will make every effort to recover and return your lost item.

How can I provide feedback on my ride?

We value your feedback. You can provide feedback through our app, website, or by calling our customer service line.

Do you offer corporate accounts?

Yes, we offer corporate accounts with various billing options to meet your business needs. Contact us for more information.

What if my ride is late?

We strive for punctuality. If your ride is late, please contact our dispatch center for an update. We will do our best to resolve any delays promptly.

Are pets allowed in the taxis?

Yes, pets are allowed in our taxis. We kindly ask that they are in a carrier or properly secured during the ride.

Can I cancel my booking?

Yes, you can cancel your booking. Please refer to our cancellation policy on the website or app for specific details and any applicable fees.